Frequently Asked Questions
Everything you need to know about your Rafaella shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Rafaella ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.